Email (Sales and General Enquiries)
Email (Technical Support)
jnet Ltd, Company Number 6407878
For defects, enhancements and ad-hoc requests please use our JIRA Issue Tracking Database. If you do not have an Issue Tracking Database account
When submitting new tickets, please choose a priority according to how important the issue is for your company. We will then deal with more important issues first, even if they have been submitted more recently than less important tickets. Once the ticket has been fully understood and accepted, we will assign a developmental status which indicates the likely timescale for implementation. This ranges from High, indicating implementation in the near future, to Low, indicating either a low priority or extensive development effort requirement.
Please also choose the category into which the ticket falls:
When assessing Feature Suggestions or Consultancy, we will first need to determine whether the request is possible within the application's framework, and if so we will then report back with the options available. When submitting a ticket, please approach the situation from the perspective of how the existing system is deficient rather than giving suggested solutions. It is vital that we fully understand the background to the issue in order that we can come up with a solution that is most suitable to the application as a whole.